Return Policy

Last updated: June 2, 2025

At MyVitalVia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.

Returns

• You can return most items within 30 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• To initiate a return, please contact our customer service team at support@myvitalvia.com with your order details.

Non-Returnable Items

• Personalized or custom products

• Items marked as final sale

• Products that have been used or damaged

Return Process

1. Contact us within 30 days to request a return authorization.

2. Pack the item securely in its original packaging.

3. Ship the item back to the return address we provide.

4. Once we receive and inspect your return, we will notify you of its approval or rejection.

Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

• We recommend using a trackable shipping service to ensure your return is received.

Exchanges

• If you want to exchange an item, please follow the return process and place a new order for the desired product.